【Device and Internet】

Q：What's the minimum configuration requirements?
A：
(1) Android:

4 core CPU，3G RAM
(2) IOS:

Minimum：iPhone 6s

Recommended：iPhone X and above

System Recommended：Above IOS10.0
(3) PC:
CPU：Intel Core i5
System：Windows 7/8/10 in 64 bit system ( Windows XP is not supported)
RAM：8GB and above

Q：How to solve the lag in game?
A：You can find “setting”and adjust your graphics to “smooth” or “Exquisite”and change“Number of people on screen”.

Q：Why i can’t update resource after download？
A：It may caused by insufficient RAM for your device. Please make sure there are at least 3GB storage available.

Q：Why I failed to download update resources？
A：（1）WiFi for updating is recommended  
（2）If the problem is still there after you’ve changed WiFi or Phone data, please contact customer service and provide your device information for help.

Q：Android device cannot run the game ( Cannot start/ Crash/ Abnormal Display)
A：Please make sure your android device matches our minimum configuration requirements for installing game. Otherwise please contact customer service and provide your device information for help.

【Redeem Gift code】

Q：How to use Redeem Gift code？
A：You can find Redeem Gift code in Benefit after reach Lv.16

【Top up】

Q：Which payment method can I use？
A：Besides App Store and Google Play store, You can click “Top up” button and choose the third-party recharge in website ( There are lots of bonus for website recharge! )

Q：What if I haven’t got my ingots after recharge？
A：Please try to quit game and login again to check if you have received the ingots or products.

Or you can contact customer service and provide your ID information for help.

Q：What if I failed to recharge？
A：It may caused by the internet error, please try again in better Internet condition.

Or you can contact customer service and provide your ID information for help.